COVID-19 OUTBREAK FAQs

FAQs: ONEBIGDOG AND THE NOVEL CORONAVIRUS COVID-19

This page uses the official term COVID-19 to refer to the disease caused by the 2019 novel coronavirus.

The COVID-19 pandemic is booming globally and is becoming the biggest concern recently. So how does it affect the production and shipping of Onebigdog's goods? We are very aware of the concerns held by our dear customers and want to help disentangle.

So here are Frequently Asked Questions COVID-19:

  • Where is my order from Onebigdog printed?
  • Can I get COVID-19 from a product bought on Onebigdog?
  • Will the delivery time for my order be affected?

Are there any special measures Onebigdog is taking to help prevent the community spread of COVID-19?

Where is my order from Onebigdog made?

Onebigdog utilizes a complex fulfillment network to make sure the items from your order are producted and shipped from a third party as close to your shipping address as possible. Our third parties’ factories located in: United State (Jewelry, cotton shirts (2D shirts), home décor,…), Canada (cotton shirts, home décor,…), Vietnam (wooden products, allover printed clothes,…) and China (tumblers, allover printed clothes)

Can I get COVID-19 from a product bought on Onebigdog?

We care deeply about the health and safety of all customers and artists on Onebigdog, as well as their confidence in the safety of the products sold on Onebigdog. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO) around the spread of COVID-19:

“In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packages that are shipped over a period of days or weeks at ambient temperatures.” - Centers for Disease Control and Prevention (CDC) (6 April 2020)

“The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.” - World Health Organization (WHO) (6 April 2020)

As new information is constantly becoming available about the novel coronavirus COVID-19, we encourage you to continue to refer to guidance from reputable organizations like the CDC and WHO for the most up to date information.

Will the delivery time for my order be affected?

While we do provide our best-estimated delivery date for your order, some 3rd-party printers that fulfill orders on Onebigdog have been affected resulting in longer production times. Additionally, all carriers have removed guaranteed delivery within a specific timeframe. Therefore, delivery time may be expected 5 to 7 business days longer than normal. We are working closely with shipping companies to make sure you will receive your item soonest.

However, for the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order.

Are there any special measures Onebigdog is taking to help prevent the community spread of COVID-19?

Yes. We disseminate information about the disease, how to prevent it, and provide masks and hand-washing cleanser to all Onebigdog employees. We are strongly encouraging them to work from home, canceled/postponed any work travel, and asked that self-quarantine for two weeks after any personal travel. We are also in contact with the companies that fulfill and ship orders placed on Onebigdog to ensure precautions are being taken to help prevent the potential spread of COVID-19.