1. BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen a wrong size , wrong color and wrong type of t-shirt .
+ You can’t cancel your order if it was placed 12 hours ago
+ The image quality in t-shirt is considered good
* NOTE: Our company is a Print-on-demand company : ( The Process Of Operating System )
+ Step 1 : Customer place order
+ Step 2 : Our process order and printing ( 2 – 3 business days )
+ Step 3 : Packing goods and delivery for customer by UPS, USPS, DHL… ( 04 – 07 business days )
If your order has been over 12 hours we can’t help you cancel your order because your item was finished. But You can email us. If it still processing we will cancel for you. Please sympathize with us for this inconvenience. It is difficult to sell to someone who has not the right choice. Any excuse from us, we will make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future.
2. EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
Timeframe in which Onebigdog.com accept returns?
Returns must be shipped back to us within 30 days from the date your package is delivered. Items shipped from [email protected], including Sale Deals, can be returned within 30 days of receipt of shipment in most cases. If 30 days have gone by since your package is delivered, unfortunately we can’t offer you a refund or exchange.
When will you be exchanging or refunding?
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:
+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Your order has a printing mistake
+ Part of your order is missing from the package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
What do you need to do in exchange for a returns or refund?
+ Send 01 email to us at [email protected] . With the subject “Request exchange or refund” and content is describe the problem of the product, a photograph showing the specific problem with the product and by including the order number.
Our customer service team will review your claim. If your claim is approved, you must do the next steps that we guide as follows:
+ Package the product you receive.
+ Send it to us at:
- Receiver Name: Tran Viet Cuong
- Shipping Address: 158/46 Hoàng Hoa Thám, Phường 12, Quận Tân Bình
- Shipping City: Ho Chi Minh
- Shipping Province: Ho Chi Minh
- Shipping Zip Code: 700000
- Shipping Phone number: 028 3883 1701
- Shipping country: Vietnam (Country Code: VN)
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
® VIET MENTAL POWER SERVICE TRADING COMPANY LIMITED
Mon – Fri: 9AM - 6PM
Office : 158/46 Hoàng Hoa Thám, Phường 12, Quận Tân Bình, Thành Phố Hồ Chí Minh, Việt Nam
Phone : 028 3883 1701
Email : [email protected]
3. RETURN/EXCHANGE FAQs
I got the wrong shirt. How can I get my correct order?
Please contact Customer Service at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us..
I received a defective or damaged product. What do I do?
Please contact Customer Service at [email protected] We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, Onebigdog.com is currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at [email protected] and we will offer you a 50% discount code if you want to reorder the item in the correct size.
I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.
I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at at [email protected]
I made an order 3 days ago and since it hasn’t been shipped yet.
I’d like to cancel it.
All our shirts are made-to-order. Orders are sent to production within 24 hours from the time your order is placed.
Duration Of Returns Processing
Once we receive the return product please allow 2-3 business days business to process for you. We will replace defective items and sent to you in about 04 – 07 business days.