Shipping and Delivery

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All items are personalized & made-to-order. This means our products are designed, produced & printed on demand just for you, one at a time for the best quality!

We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

The time frame for order delivery is divided into two parts:

1.Processing & Production time:

The majority of orders are processed & produced within 5 – 10 business days. This includes designing, printing, packaging, quality control…

2.Shipping time:

* United Staes Shipping Cost.

DestinationFirst ProductsAdditional Products
United States4.9 USD for orders under 90 USD.
Free shipping for orders over 90 USD
plus 1.9 USD for each item

- SHIPPING TIME ESTIMATES (Include Production Time and Shipping Time)

Clothing(shirt, hoodie, jacket,etc) : 10-20 Days
Home Decor ( Poster, canvas,etc) : 10-16 Days
Other Printed Products ( Mask, Neck gaiter, Accessories,ect) : 10-20 Days

* International Shipping Cost.

DestinationFirst ProductsAdditional Products
International7.9 USD for orders under 90 USD.
Free shipping for orders over 90 USD
plus 3.9 USD for each item

- Shipping Time Estimates (Include Production Time and Shipping Time)

Clothing(shirt, hoodie, jacket,etc) : 15-25 Days
Home Decor ( Poster, canvas,etc) : 10-20 Days
Other Printed Products ( Mask, Neck gaiter, Accessories,ect) : 15-25 Days

Covid-19 Situation Shipping Time Delay:

Packages during Covid-19 time will be delayed from 5 – 7 business days than usual, this is something we can’t handle. We’re sorry and thank you for your understanding

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The total time from ordered to delivered in Covid-19 situation will be 16 – 24 business days.

Please be patient as we will do our best to speed up the processing time and ship the products to you asap.

We do understand your worry when shopping online. We always keep track of every order and give customers full information by sending update emails regularly

ORDER TRACKING

As soon as the order is shipped, a tracking code will automatically be sent to you to track the shipping process, please check your email in your order. In case you cannot find your tracking code. Please CONTACT US.

Why isn't the tracking data showing on your tracking number?

Tracking code may take up to 7 days for US order (and up to 10 days for other countries order) after an order has been processed for tracking data to show.

PACKAGE RETURNED TO SENDER – WRONG ADDRESS

Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge Love The World for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, Onebigdog will only shoulder 50% of the total amount of the product cost as a refund credit back to your account.

You’re protected by our Buyer Protection Program: If you don’t receive your product after 30 days since the day you purchased (which rarely happen), we will refund you 100% your money, no question asked!

* Please do not rate any dispute or charge back before contacting our support agents as that will make things even longer.

* Contact us if you have any questions via email Support@onebigdog.com or click here