Shipping Policy

Shipping Policy

Processing Time & Price Shipping

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping & Handling

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

– Production: Processing Time: 2 – 3 days* (in regular seasons) or more depends on holiday seasons.

  • Free Shipping for order over $60

– Shipping: The Standard Shipping, we use flat shipping rate of:

  • $3.5 for one item shipped domestic & to the rest of the world
  • If over one item, you still only pay $3.5 for any additional items shipped domestic and additional product to the rest of the world

How long does shipping take?

– Estimated Delivery: 4 – 7 days* (in regular seasons) or more depends on holiday seasons.

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

The United States

4-07 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

United Kingdom

10-30 Business days

Switzerland

10-30 Business days

*This doesn’t include our 2-3 day processing time.

Our shipping methods being currently available is USPS, UPS or DHL Ecommerce.

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. Onebigdog.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

  • Possible Reasons for Delay
    Incorrect Address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

*COVID-19 Updates:

During these unprecedented times, we remain committed to providing you with the best quality products and outstanding customer service. We know you may have questions about your order, so we’ve created this status page to keep you informed on the latest updates about our progress and the impact of COVID-19. Our production facilities continue to operate at full capacity. While safeguarding the health and safety of our employees, we are committed to meeting the recent unprecedented demand for domain.com’s products.

Due to unprecedented demand and limited production capacity though, turnaround times will be slower than normal. Some orders can see delays of up to 5-10 business days of processing time.

Shipping times within the US can take up to 5-10 business days
Shipping times outside of the US can take up to 15-40 business days

When delivery is later than expected for a long time (about 2-3 week), please notify us via email: [email protected] We will resolve it for you in 2 business days.

If you’re still not sure, just email us. We’re happy to help.

When will my order be shipped?

Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 1-2 days and after that, we will be sending an email notice with your tracking number on it.

Can I have a tracking number?

Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Mail Menu. If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.

I send an Email but got no response?

Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.